Shipping Policy
Last updated: February 3, 2025
Thank you for visiting and shopping at Dachi Duck. This shipping policy is part of our terms of service and should be therefore read alongside our main Terms.
Shipping Options
Only Tracked Shipping are available currently. Tracked Shipping provides a tracking number, allowing both parties to monitor the delivery. It also includes Shipping Insurance for added security. If your package is lost, a replacement may be available if you selected this option.
A flat rate shipping is introduced for each item based on domestic or international. Subjected to change when bulkier and heavier products are added.
Flat items:
Domestic: $2
International: $5
Non-flat items:
Domestic:$2
International:$8
Shipping Processing Time
All orders are processed within 1–3 business days of receipt.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If your shipment experiences a significant delay, we will contact you via email.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
Shipping Confirmation & Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties & Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
We not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Addresses & Refused Delivery
It is the customer's responsibility to provide accurate address as we cannot validate the accuracy. We will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn't receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
- DM me at our IG
- Or alert us at [email protected]
We will file a claim with the shipping carrier. Local law enforcement will be involved. We will replace or refund your order when the investigation is complete. Allow up to 21 days for the investigation.
If additional adjustments are needed, feel free to ask!